Frequently Asked Questions

Welcome to the Decorfit FAQ page. We're here to provide answers to common questions and ensure your shopping experience is smooth and enjoyable. If you need further help, please don’t hesitate to contact our support team.

1. When will my order arrive?

Processing time: 1–3 working days
Delivery time: 6–9 working days (after dispatch)
Estimated total delivery time: 7–12 working days

For more details, please see our Shipping Policy.

2. Is delivery free?

Yes, we offer free standard delivery on all UK orders. For more delivery options and terms, please refer to our Shipping Policy.

3. Where is Decorfit based?

Decorfit is a UK-based online lighting and lamp retailer. We specialise in stylish, high-quality lighting products and deliver throughout the United Kingdom.

4. What if I receive a damaged or faulty item?

If you receive a faulty or damaged item, we will replace it free of charge. Please contact us and return the item within 14 days. More information is available in our Returns Policy.

5. Can I cancel my order?

Yes, orders can be cancelled within 24 hours of placement. Please contact our customer service team as soon as possible to request cancellation.

6. What is your returns policy?

We offer an easy and transparent returns process. Full details can be found in our Returns Policy.

7. When will I receive my refund?

Once we have received and inspected your return, your refund will be processed. Refunds typically take up to 7 working days to appear in your account, depending on your bank or payment provider.

8. Do your products include a warranty?

Yes, all of our items come with a 14-day warranty. Please refer to our Returns Policy for details.

9. How can I get in touch with customer support?

You can reach us through our Contact Us page or email us at support@decorfit.co.uk.

10. Do you offer international delivery?

Currently, we only deliver within the United Kingdom.

11. Do you have a physical store?

No, Decorfit operates exclusively online, which helps us offer competitive prices and a wider product selection.

12. Can I make a wholesale or bulk purchase?

Absolutely! Please contact our support team for more information on bulk order discounts and arrangements.

13. How do I request an exchange?

You can request a product exchange by following the steps outlined in our Returns Policy.

14. How can I track my order?

Once your order has been dispatched, you’ll receive tracking information via email. You can also use the Track Order section on our website.

Contact Information

Store Name: Decorfit

Address:
Chemin de Riant-Mont 4
1228 Plan-les-Ouates
Switzerland

Email: support@decorfit.co.uk
Phone: +447883281875
Customer Service Hours: 9:00 AM – 5:00 PM (GMT)

We aim to respond to emails within 1-2 business days.